Marketing and Management Science
Historically, when a major new type of machine has been built, men have at first been too apprehensive about what it would do to them immediately. Then, after it has been around for a while and hasn?t put them out of work, they have become too complacent about what its longer term effects would be. Today, many marketers behave as though they were in the stage of overcomplacency about the long-range impact of the computer. They seem sure it is not a near-term threat, so they give it mostly mundane chores and, in a sense, assume it will always be simply a routine data processor.